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| 1. | Who is eligible to enroll in VoyageurRewards™? | ||
| Any Singapore-based company is eligible to enroll providing they don´t currently hold a Corporate Incentive Agreement with Air France. |
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| 2. | Does Air France require a minimum amount of travel from my company in order to join VoyageurRewards™? | ||
| No, there is no obligation or minimum amount of travel required to become a VoyageurRewards™ member. |
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| 3. | When will I receive my account number? | ||
| The company´s Program Administrator will receive a confirmation email including your new account number within 5 business days of your online enrollment. |
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| 4. | What does the VoyageurRewards™ confirmation package include? | ||
| The confirmation package includes your new account number, a welcome letter describing the program, benefits and rewards chart. |
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| 5. | Who can earn VoyageurRewards™ points for my company? | ||
| You and all of your Singapore-resident employees can earn points for your company whenever you fly with Air France. |
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| 6. | How can I ensure that VoyageurRewards™ points are automatically credited to my account? | ||
| All of your employees should use your company´s unique VoyageurRewards™ account number when making reservations. The account number and Air France ticket number must appear in the reservation to ensure automatic point credit. |
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| 7. | What do I do if I´m missing VoyageurRewards™ points. | ||
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You can use your online dedicated space to request for the missing points to be credited. Log on with your company's account number and password no later than 3 months after having completed the trip. Eligible flights will be retroactively credited to your account. |
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| 8. | What type of ticket earns VoyageurRewards™ points? | ||
| Your company will earn points for travel on all Air France validated tickets showing an Air France flight number, including code-share flights with an Air France flight number, that are purchased and issued in Singapore on specific eligible booking classes only. |
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| 9. | Which Air France routes earn VoyageurRewards™ points? | ||
| Travel between Singapore and Europe and between Singapore and rest of the world: USA, Canada, Africa etc. |
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| 10. | Which booking classes earn VoyageurRewards™ points? | ||
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On long haul from Singapore to Europe or rest of the world:
Tempo Economy Class: Y, B, K, H, T, V, L, Q L´Espace Affaires Business Class: J, C, D, I, Z L´Espace Première First Class: P, F |
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| 11. | What is the validity of a VoyageurRewards™ account? | ||
| VoyageurRewards™ accounts are valid for 2 years and active accounts are automatically renewed. |
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| 12. | Do points earned with VoyageurRewards™ expire? | ||
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All points earned during a membership year are valid for 2 years. And remember, active accounts are automatically renewed each year and new points earned will fall into the new membership cycle. |
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| 13. | Do my employees continue to earn individual Miles with Air France Flying Blue or a SkyTeam frequent flyer program while earning VoyageurRewards™ points for my company? | ||
| Yes, each time you or an employee fly with Air France, your company earns VoyageurRewards™ points. At the same time, employees continue to earn individual Miles with Air France Flying Blue or any of the SkyTeam frequent flyer programs. |
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| 14. | What sort of rewards can I redeem with VoyageurRewards™ ? | ||
| VoyageurRewards™ points can be used to redeem round-trip reward tickets (including taxes),upgrades and excess baggage vouchers to Air France destinations worldwide. |
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| 15. | Can I check my account balance online? | ||
| Yes. You can log on to your online dedicated space to check your statement and request for crediting of missing points. |
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| 16. | What is the validity of a reward? | ||
| All VoyageurRewards™ reward tickets are valid according to the terms and conditions of the booking class purchased with your points. Upgrades are valid for one year from date of issue. |
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| 17. | If I redeem a reward and then don´t use all or part of it, are the points refundable? | ||
| All Rewards are not refundable. |
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| 18. | Can a reward ticket be modified? | ||
| Some rewards ticket can be modified with a penalty (using points) and some rewards cannot be changed. It will depend on the booking class purchased with your points. Please refer to the page "conditions for modifying your reward". |
