Meet & Greet services

Would you like assistance throughout your journey at Paris-Charles de Gaulle, Paris-Orly, Bordeaux
or Nice airports? Our team is available to help you prepare your trip.

A tailored Meet & Greet service at the airport

We offer personalized Meet & Greet services to facilitate your passage through the airport. You will be met by an Air France staff member and guided throughout your journey at the airport. Take advantage of assistance tailored to your needs, benefit from seamless passage through security checkpoints, and if needed, receive assistance in your language!
A simplified journey

On departure, arrival or during a connecting flight, an Air France staff member will accompany you throughout your journey at the airport. He or she will guide you, provide travel tips, and help you complete procedures at the baggage drop-off counter and security checkpoints.
Assistance in several languages

All of our staff members are able to assist you in French or English. At no extra charge, you can also request assistance at Paris-Charles de Gaulle in one of the following languages: Brazilian Portuguese, Cantonese, Hindi, Japanese, Korean, Mandarin, Modern Standard Arabic, Portuguese or Spanish.
Service tailored to your needs

Do you have a special request? Do you want to organize a surprise or celebrate a birthday or another special event? Our staff will provide everything you need to meet your individual needs and make your trip an unforgettable moment.
Whether departing, arriving or taking a connecting flight, choose the Meet & Greet service that suits you best!

  • On departure: an Air France staff member greets you at the meeting point designated when booking your flight. He or she assists you at the baggage drop-off area and guides you to your boarding gate. Your passage through security checkpoints is facilitated. He or she accompanies you at your own pace throughout your entire journey at the airport.

  • During connecting flights: an Air France staff member greets you at the aircraft door. If you have a limited amount of time between your flights, he or she will show you the fastest way through the airport. If you prefer to enjoy our airport lounges (subject to eligibility) and duty-free shopping areas, he or she can also accompany you directly to your boarding hall.

  • Upon arrival: an Air France staff member greets you at the aircraft door and guides you to the airport exit. You passage through security checkpoints and through the baggage delivery area is facilitated.

The cost of this service is €150 per passenger, per service* (departure, connection or arrival) at Paris-Charles de Gaulle, and €120 at Paris-Orly, Bordeaux and Nice airports. The fee for an additional passenger is €20 per service at Paris-Charles de Gaulle and €10 at all other airports.

You may combine any number of services. For example: a Meet & Greet service on departure in Nice and during a connecting flight at Paris-Charles de Gaulle.

* Subject to availability. An Air France staff member may accompany up to 4 passengers. If you are traveling with more than 4 passengers, please request a price quote from our sales team by phone. The price includes booking fees and must be paid in euros. If you are paying by credit card in another currency, the price will be converted at the current exchange rate.

A dedicated contact number for all your requests
To organize your journey at the airport, please contact our dedicated sales team by phone at +33 (0)1 72 95 00 77.*
Book your Meet & Greet service up to 2 hours before departure for service at Paris-Charles de Gaulle and up to 48 hours before departure for service at all other airports: Paris-Orly, Bordeaux and Nice.

* Available Monday through Friday from 8:00 AM to 9:00 PM CET, and Saturday from 8:00 AM
to 8:00 PM CET.
Standard rates with no surcharge apply when calling from France or abroad.