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Other circumstances or disabilities

Certain disabilities or pathologies may require special preparation or the presence of a travel companion, even if the latter is not mandatory.

Passengers who are paralyzed or missing both arms

Passengers who are paralyzed or missing both arms but have use of their legs may travel without a companion.

They will receive assistance on board to attach and detach their seatbelt, as well as to place and adjust the oxygen mask if needed.
However, this assistance does not include:
  • help with eating or taking medication,
  • assistance within the restrooms,
  • or all other personal assistance.

It is therefore necessary to ensure that the unaccompanied passenger can perform certain duties necessary during air travel, without outside help.

If this is not the case, we recommend that he or she travel with a companion in order to avoid any difficulty on board.
Please note
We recommend that you inform us that a passenger who is paralyzed or missing both arms will be traveling so that we may prepare the necessary assistance.

Passengers unable to use an aircraft seat
in the standard position and passengers using a special seat

Are you using a special seat or other equipment? Are you unable to use an aircraft seat in the standard position? Please let us know when you book your ticket and at least 48 hours before your departure. In order for us to ensure your equipment's size and other aspects allow for safe installation in the aircraft, we must perform a preliminary evaluation.

Assistance dogs other than guide dogs

The transport of assistance dogs in the cabin is free of charge and must respect the same conditions as those for guide dogs :
  • It must comply with all sanitary/hygiene requirements in the departure, arrival and connection countries.
  • It must be identifiable by a dog tag or harness. You must be able to provide proof (along with credible verbal proof) of the animal´s certification and its use.
  • It may travel without a muzzle.
  • It must remain leashed at all times.
  • It cannot obstruct the aisles inside the aircraft.
  • It must be well-behaved in all circumstances.
  • You will be offered a seat with the most space possible, but your dog may not occupy a seat and is forbidden from occupying the space near the emergency exits.

A medical certificate issued within the last year may be required for the transport of certain assistance dogs.

On flights longer than 8 hours, we may ask you to demonstrate that you are prepared to handle your dog´s hygienic needs (primarily the natural need to relieve itself).
Important
Please inform us of your intention to transport your assistance dog no less than 48 hours before your flight. This will enable us to inform you of all of the conditions for the transport of your assistance dog.