Refund Requests

How to process your refund

Important Refund Information

  • For tickets purchased via a travel agency (or on an online travel website) please contact the agency directly.
  • The refund information on this page applies only to eligible tickets issued in the U.S.A. If you purchased your ticket in another country (or another country's website), please refer to the corresponding website. You can access worldwide Air France websites by going to or by clicking on "other countries" atop this webpage
  • For all tickets, please be advised that a cancellation charge may apply depending on the rules applicable to the fare type purchased. You should have been made aware of these rules while purchasing your ticket.
  • Please check if Air France has issued your ticket: the ticket number begins with 057. For electronic tickets (most cases) the number appears on your Electronic Ticket Itinerary Receipt and/or Memo Voyage pdf document, which you will have received in your email after purchasing your ticket. In the very rare event of a paper ticket, Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier". If another airline is mentioned, please submit your refund request to that carrier.
  • For tickets refunds request made 24h of purchase, please follow the instruction mentioned below under the "Special Case: Ticket refund within 24 hours of purchase" paragraph.

What's the best way to ask for a refund?

The quickest methods (ranked in descending order of speed) for processing refunds are as follows;
1. Online via Review / Modify Your Reservations for tickets eligible to online refund
2. Online via the Online Refund Request Form
3. Fax to Refund office in the UK
4. Mail by post to Refund office in the UK

Requesting a ticket refund online

If your ticket permits refunds with or without a fee then you can request your refund online here.
Please note online refunds are not available for Flying Blue award tickets. If several people are included in the same reservation file, the refund request applies to all tickets on file, as long as each ticket permits refunds.
Additionally, you can submit a refund request online by filling out the form accessible from the link below.

Requesting a ticket refund by mail or fax

When you send your refund request in the mail, remember to attach any supporting documents needed (tickets, hospitalization records, description of extenuating circumstances obliging you to cancel your trip, etc.).

We remind you that only original documents are accepted (photocopies or faxes are not accepted), and we suggest that you retain photocopies for your records.

Send your refund request by standard or registered delivery, to the following address:

Air France Refund Department
Brent Civic Centre
Engineers Way
Wembley HA90FJ
Great Britain

Fax number: +44-208-782-8113

Special case: Ticket Refund Within 24 Hours of Purchase

You can request your refund within 24 hours of purchase by writing to the following email address:
Include the following important information:
Subject: Customer First Program
Flight and Date
Reservation Number

** Air France requires an email or letter denying the claim or cancellation notice from the insurance before we are able to process refund request
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