Air France Sky Team

Customer Claims

If you wish to make a claim relating to an Air France flight, we're here to help. Below you will find all the details you need to contact the relevant agencies.

If your claim relates to an Air France flight

If your permanent residency address is in the USA you can submit your claim online by
clicking here

by telephone at 1- 877-247-9247
Opened Monday to Friday: 8:00am to 7:00pm EST

You can contact the following Customer Relations department:
Air France Customer Relations
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980

For your information

Don´t forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, original, itemized receipts, etc...
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.

If your claim concerns Flying Blue

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.

If your permanent residence is outside of the USA

Please submit your claim in writing to the Air France Ticket office in your country of permanent residence.
For the list of Air France Ticket offices worldwide, click here