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Contact us
If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. We do our best to find a quick and effective solution for you.
Before contacting customer service, please check our FAQ. You may find the answer to your question.
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Requesting online help
Do you need help using our website ?
Our online help service form is available to answer your questions about:
- Booking and purchasing tickets online
- Printing your boarding card
- Receiving a trip reminder
- Requesting a receipt
Please use our online help form For other questions about our website and online services, such as:
- Assistance with online navigation
- Assistance with "Review / modify your reservations"
- Seat Plus
You can call our web support agents directly at:
1-800-99AFWEB (1-800-992-3932)
Our agents will answer your calls 7 days a week between 8:00 AM and 7:30 PM EST (Eastern Standard Time)
Reservations Department
If you need help with the following items, please contact our Reservations Department at 1-800-237-2747. Reservations agents will answer your calls 7 days a week between 8:00 AM and 11:59 PM EST (Eastern Standard Time).
- Booking a reservation without using airfrance.us
- Ticket changes before and after departure
- Flight information, if you still have questions after consulting your flight status online.
- Seat assignment, if you're having issues doing this online.
- Special meals and other special service requests, if you're having difficulty doing these online or if they are not available online.
- Booking a reservation without using airfrance.us
- Ticket changes before and after departure
- Flight information, if you still have questions after consulting your flight status online.
- Seat assignment, if you're having issues doing this online.
- Special meals and other special service requests, if you're having difficulty doing these online or if they are not available online.
Requesting a ticket refund
Connect with us through social media
Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook. Please send us your personal information (booking reference, Flying Blue number) by private message only.
Other Air France contacts
Here are other useful Air France contacts:
