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Baggage problems
Your Air France contacts



Was your baggage late, damaged or lost? Did you leave an item or hand baggage on board an Air France aircraft, waiting room or check-in counter? Here you will find the contact information you need.


Contact Baggage Incident

Submit a claim online

or

Air France Baggage Service
P.O. Box 20598
Atlanta, Georgia
30320-2598

Telephone: 1-800-873-2247
Fax: 1-866-384-7345 

Delayed or damaged baggage claims

If your baggage is delayed or damaged on arrival, Air France will do all it can to help you to resolve such incidents.

If your baggage is missing on arrival in the USA

Report this immediately to the Air France Baggage Service at the airport where you land.

A baggage file will immediately be opened. It comprises:
- an inventory letter,
- the local number of the Baggage Service.

A file number will be given to you. Keep it safe.

If your baggage is not located within 2 days
Fill out the inventory letter (download here) given to you when the file was opened, as accurately as possible, giving:
- the color and shape of baggage,
- a detailed list of all items contained in the baggage.

Send this back to the Air France Baggage Assistance Service at the address given on the form:

For the first 5 days following baggage loss
The Baggage Assistance Service of your arrival airport is responsible for following up your file. You can contact the department on the following number:

Air France-KLM Baggage Service: 1-800-873-2247

From the 22nd day following the loss

Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are requested to make contact with the Customer Relations department:

Air France Customer Relations
P.O. Box 20598
Atlanta, Georgia
30320-2598

If your baggage is missing on arrival in a country other than USA

Report this immediately to the Air France Service Department at the airport where you land.

A baggage file will immediately be opened. It comprises:
- an inventory letter,
- the local number of the Baggage Service Department
A file number will be given to you. Keep it safe.

If your baggage is not located within 2 days,
Fill out the inventory letter given to you when the file was opened, as accurately as possible, giving:
- the color and shape of baggage,
- a detailed list of all items contained in the baggage.
Send this back to the Air France Baggage Service at the following address:
Air France
Service Bagages CDG-LZ
Aéroport Charles de Gaulle
BP 10201
95403 Roissy – Charles-de-Gaulle cedex
France

For the first 5 days following the loss
The Baggage Service Department at your arrival airport is responsible for following up your file. You may contact the Service at the telephone number given once your baggage file is opened.

From the 22nd day following the loss
Air France does all it can to find your baggage during the first three weeks following your official loss declaration. After this time period has elapsed, if your baggage has still not been located, you are asked to make contact with the Customer Relations department in your country of residence:

Air France Baggage Service
P.O. Box 20598
Atlanta, Georgia
30320-2598
USA

Lost item

Lost item on board or in an Air France lounge

Did you lose an item on board an aircraft or in an Air France lounge?
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