We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.
We recommend you complete the forms below, which will enable us to process your request as soon as possible.
If your arrival airport is outside of metropolitan France: please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.
by telephone at 1- 877-247-9247
Hours available: Monday to Friday: 8am to 7pm ET
You can contact the following Customer Relations department:
Air France Customer Relations
P.O. Box 20980
Atlanta, GA 30320-2980
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
You can contact the U.S. Department of Transportation Aviation Consumer Protection Division as follows:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
On their website:
If your permanent residence is outside of the USA, Please submit your claim in writing to the Air France Ticket office in your country of permanent residence.