If your baggage was missing upon arrival at the airport, please fill out the declaration form within 24 hours of your arrival.*
We will make every effort possible to resolve this issue as soon as possible.
Contact Us
Reporting missing baggage
For more information, please see the Baggage problems section of our website.
To inform us of a baggage problem (missing items, damaged baggage) please use the form below.
Download the online baggage content form
*Only if your arrival airport is one of the following: Ajaccio, Basel-Mulhouse, Bastia, Bordeaux, Lyon, Marseille, Montpellier, Nantes, Nice, Paris-Charles de Gaulle, Paris-Orly, Strasbourg, Toulon or Toulouse.
Other claims
If your permanent residency address is in the USA you can submit your claim online by
clicking here
or
by telephone at 1- 877-247-9247
Opened Monday to Friday: 8:00am to 7:00pm EST
or
You can contact the following Customer Relations department:
Air France Customer Relations
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
clicking here
or
by telephone at 1- 877-247-9247
Opened Monday to Friday: 8:00am to 7:00pm EST
or
You can contact the following Customer Relations department:
Air France Customer Relations
P.O. Box 20980
Department 980
Atlanta, GA 30320-2980
Don´t forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, original, itemized receipts, etc...
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
You can contact the U.S. Department of Transportation Aviation Consumer Protection Division as follows:
By Mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
On their website:
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
You can contact the U.S. Department of Transportation Aviation Consumer Protection Division as follows:
By Mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590
On their website:
U.S. Department of Transportation Aviation Consumer Protection Division
If your permanent residence is outside of the USA, Please submit your claim in writing to the Air France Ticket office in your country of permanent residence.
Find an Air France Ticket office
If your claim concerns Flying Blue, the Flying Blue Customer Care department is here to help and will answer all your questions.