If your permanent residency address is in the USA then contact the following Customer Relations department:
Air France Customer Relations
P.O. Box 459000
Sunrise, FL 33345-9000
If you would like to submit your claim online
Customer Claims
If your claim relates to missing or damaged baggage click here
If you wish to make a claim relating to an Air France flight, we're here to help.
Below you will find all the details you need to contact the relevant agencies.
If your claim relates to an Air France flight
For your information
Don´t forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, original, itemized receipts, etc...
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.
If your claim concerns Flying Blue
Have you lost your Flying Blue card? Are there Miles missing from your account?
Are your Flying Blue personal details up-to-date?
The Flying Blue Customer Care department is here to help and will answer all your questions.
Flying Blue Customer Care department