Personalized services at the airport
Want assistance from an Air France agent throughout your journey at
Paris-Charles de Gaulle or Paris-Orly airports or another airport? Do you need help with airport procedures? Do you require assistance in your language?
For departures, connections and arrivals, you can request special assistance from an Air France agent to guide you through the airport.
To reserve this service, please contact our dedicated sales team by phone at +33 (0)1 72 95 00 77* from Monday through Friday (8:00 AM to 9:00 PM CET) and Saturday (8:00 AM to 8:00 PM CET). In just a few minutes, we will design a service tailored to your needs!
You can also complete and submit a request form that you can download when booking your flight or modifying your reservation. An agent will contact you by phone to complete your reservation.
You can also complete and submit a request form that you can download when booking your flight or modifying your reservation. An agent will contact you by phone to complete your reservation.
* Local call rates apply from France or abroad.
Services designed to meet your individual needs
Our personalized services at the airport can be tailored to meet a variety of needs for families, seniors, disabled passengers traveling alone, tourists or international business travelers. Take advantage of this service if you would like to:
- be escorted through the airport,
- receive assistance in your language,
- fast track your journey through the airport,
- enjoy your last day in Paris without your baggage,
- have your baggage delivered to a location in the city.
A dedicated assistance service
Our agents will be pleased to assist you during your journey through the airport. They will guide you to your gate, provide travel tips and help you complete airport procedures.
A dedicated agent will stay by your side all the way to the boarding gate and guide you through the airport at your own rhythm. For example, if you have a connecting flight and need to get to your gate as quickly as possible, he or she will show you the quickest way through the airport! Our agent can also adapt to your rhythm if you prefer to take your time and enjoy our airport lounges or duty-free shops.
Are you traveling alone or with 1 to 3 other people? This service is available from €200 including tax*, subject to availability. In just a few minutes, you can request a personalized service at Paris-Charles de Gaulle airport up to 1.5 hours prior to departure for medium-haul flights and 2 hours for long-haul flights. For all other airports, please contact us at least 48 hours before your flight´s departure.
A dedicated agent will stay by your side all the way to the boarding gate and guide you through the airport at your own rhythm. For example, if you have a connecting flight and need to get to your gate as quickly as possible, he or she will show you the quickest way through the airport! Our agent can also adapt to your rhythm if you prefer to take your time and enjoy our airport lounges or duty-free shops.
Are you traveling alone or with 1 to 3 other people? This service is available from €200 including tax*, subject to availability. In just a few minutes, you can request a personalized service at Paris-Charles de Gaulle airport up to 1.5 hours prior to departure for medium-haul flights and 2 hours for long-haul flights. For all other airports, please contact us at least 48 hours before your flight´s departure.
* Rate valid for up to 4 people. Payment is made in euros. If paying with a credit card in another currency, current exchange rates apply.
Additional options
To facilitate your trip and for more personalized services, you can also choose to reserve one or more complementary options, such as city-airport transfers for you and/or your baggage.
- For your greater peace of mind, we can organize your transfer to and from the airport via chauffeured car or motorcycle taxi: from €65/person.
- Prefer to "travel light?” We can pre-check in* your baggage from a location in the city for flights departing from Paris-Charles de Gaulle airport. That way you can enjoy your last day in Paris without having to worry about your baggage.
Rate: €50 per collection point for up to 5 baggage items. - Don´t wait for your baggage when you arrive at Paris-Charles de Gaulle airport! We can arrange for the delivery of your baggage wherever you are staying and at the time of your choice.
Rate: €50 per delivery point for up to 5 baggage items.
* The number and weight of your baggage items must correspond to your baggage allowance as indicated on your ticket.