Baggage services and lost items
Consult your baggage file
Was your baggage late, damaged or lost? We apologize for the inconvenience and will do everything possible to resolve your baggage problem.
Transport in the hold can cause scratches, marks and other minor damage to your baggage for which we cannot be held responsible.
Your baggage has been damaged
If you are still at the airport
Please proceed to your arrival airport´s Air France Baggage Service to inform us of the incident.
A Property Irregularity Report (PIR) will be established. We will provide you with necessary information concerning damage repair and you will also receive an associated file number. Please keep this to track your request.
A Property Irregularity Report (PIR) will be established. We will provide you with necessary information concerning damage repair and you will also receive an associated file number. Please keep this to track your request.
If you have left the airport
You have 7 days from the date of your baggage´s receipt to make a compensation request via the
online claim form
or by mail to
customer service
in your country of residence.
In both cases, please include the following original documents with your request:
For requests made using the online form, please retain the originals of these documents; they may be requested at any time.
In both cases, please include the following original documents with your request:
- your boarding pass or Trip Summary,
- your baggage tag(s),
- receipts for any expenses incurred (professional baggage repair, professional´s statement of inability to repair luggage, etc.)
For requests made using the online form, please retain the originals of these documents; they may be requested at any time.