Air France - Sky Team

Reservation Conditions
for Seat Plus

The present Conditions are an integral part of the General Conditions as defined in the "Legal notices" section. Any Customer who reserves a Seat is deemed to be familiar with and have accepted the present Reservation Conditions.

General Conditions of Sale for Seat Options on Air France flights

1. Definitions

The terms and expressions used in the present General Conditions of Sale are defined as follows:
"Air France": Société Air France, a limited liability company incorporated under French law, with a registered office at 45 rue de Paris, F-95747 Roissy CDG Cedex, France, and registered with the Registry of Commerce and Companies of Bobigny under number 420 495 178.

"Customer": an individual person over 18 years of age with a reservation in the Economy cabin on a Long-Haul Flight or in the Economy or Premium Economy cabin on a Short- or Medium-Haul Flight, holding an e-ticket and wishing to reserve a Seat Option. Air France advises all persons with reduced mobility who have special travel needs, notably those requiring more leg room, to contact SAPHIR services (via the "Contact us" section of our website) prior to reserving a Seat Option.

"Economy cabin": area aboard the aircraft for customers who have purchased an economy fare ticket.

"Premium Economy cabin": area aboard the aircraft located between the Business and Economy cabins for customers who have purchased a Premium Economy fare ticket.

"Business Cabin": area aboard the aircraft for customers who have purchased a Business fare ticket.

"General Conditions of Sale" or "Conditions" or "Present": the present Conditions defining the General Conditions of Sale for a Seat Option.

"Seat Option" or "Seat Options": opportunity offered to Customers to reserve a Seat Option under the present Conditions, subject to availability.

"Price": the price of a Seat reservation depends on the Seat Option selected by the Customer.
  • Seat Plus: fifty* (50) or seventy* (70) euros (€) taxes included on a Long-Haul Flight, and ten* (10), fifteen* (15) or twenty* (20) euros (€) taxes included on a Medium-Haul Flight
  • Duo Seat in a row of 2: thirty* (30) euros (€) taxes included
  • Duo Seat on the A380 upper deck: forty* (40) euros (€) taxes included
  • Seat at the front of the cabin: twenty* (20) euros (€) taxes included
* Or the equivalent amount in local currency on the websites listed below. The price is rounded to the nearest whole unit and varies according to exchange rates, which are revised twice per year

"Seat at the front of the cabin": seat located in the first 2-4 rows of the Economy Cabin. The location and number of these seats depend on the aircraft type.

"Duo Seat in a row of 2": seat in the Economy Cabin on a Long-Haul Flight, located in rows containing only 2 seats. Duo Seats in a row of 2 may also be reserved individually. Duo Seats are primarily located:
  • at the rear of the Boeing 777 and 747 aircraft, in some cases near offices or restrooms,
  • at the front of the Airbus 330 and 340 aircraft.
Reservations for certain Duo Seats in a row of 2 located at the rear of the Boeing 777 and 747 aircraft are only accepted beginning 50 hours before departure.

"Duo Seat on the A380 upper deck": seat in the Economy Cabin, located on the upper deck of the A380 aircraft in lateral rows. Duo Seats on the upper deck of the A380 may also be reserved individually.

"Seat Plus": seat in the Economy or Premium Economy cabin on a Short-, Medium- or Long-Haul Flight that offers more leg room than the standard model for this cabin and that can be reserved by the Customer as defined by the present Conditions. The Seat Plus is highlighted on cabin layouts provided in the “Cabin maps” area of the “Flight & airport info” section of the website, as well as during the online reservation or check-in process.
The Seat can be located:
  • in the widest rows on the upper deck of the Boeing 747 aircraft,
  • on the upper deck of the A380 aircraft,
  • near emergency exit doors on the Boeing 777 and A330 aircraft,
  • in some rows other than those located next to the emergency exit doors.
"Websites": the following country websites, accessible via www.airfrance.com: Algeria, Argentina, Armenia, Austria, Belgium, Brazil, Bulgaria, Canada, Chile, China, Colombia, Croatia, Czech Republic, Denmark, Egypt, France, French Guiana, French Polynesia, Germany, Greece, Guadeloupe, Haiti, Hong Kong, Hungary, Mauritius, India, Indonesia, Ireland, Israel, Italy, Ivory Coast, Japan, Jordan, Lebanon, Luxembourg, Madagascar, Martinique, Mexico, Morocco, Nigeria, Norway, Poland, Portugal, Reunion, Romania, Russia, Saudi Arabia, Serbia, Seychelles, Singapore, South Africa, Spain, Sweden, Switzerland, Syria, Thailand, Tunisia, Ukraine, United Arab Emirates, United Kingdom, United States, Venezuela, Vietnam.

"Long-Haul Flights": a Long-Haul Flight with an AF flight number and provided by Air France, offering the opportunity to reserve a Seat Option.

"Short- or Medium-Haul Flights": a Short- or Medium-Haul Flight with an AF flight number and provided by Air France, offering the opportunity to reserve a Seat Option.

2. Reservation Conditions for a Seat Option

2.1.1 A Customer may reserve a Seat Option for certain Air France Long-Haul Flights:
  • when purchasing a ticket online or by mobile phone,
  • during the online check-in process (when a boarding pass is issued),
  • at Self-Service Kiosks or check-in counters in certain airports.
A Customer traveling on a Flying Blue Award ticket or a group ticket can only reserve a Seat Option during the online check-in process.

2.1.2 A Customer may reserve a Seat Plus on certain Air France Short- and Medium-Haul Flights:
  • during the online check-in process (when a boarding pass is issued) for travel in the Economy or Premium Economy cabin,
  • at Self-Service Kiosks or check-in counters in certain airports for travel in the Economy or Premium Economy cabin.
A Customer traveling on a Flying Blue Award ticket or a group ticket can only reserve a Seat Plus during the online check-in process.

2.2 Seat Options are subject to an additional fee and are offered exclusively to customers traveling in the Economy cabin on Long-Haul Flights. Seat Plus is offered exclusively to Customers traveling in the Economy and Premium Economy cabin on Short- and Medium-Haul Flights.

2.3 Seat Options are offered on certain Air France Long-Haul Flights and Short- or Medium-Haul Flights, through the websites listed above, as well as in certain airports at the Self-Service Kiosks and at some Air France check-in counters.

2.4 Customers must pay for the Seat Option using one of the following payment cards: American Express, Mastercard/Eurocard, Visa, Diners, UATP, JCB.

2.5 Air France will make every effort to respect any Seat Option assignment reserved according to the present Conditions. The Customer is informed by the present Conditions that Air France may be required to modify Seat Option assignments for operational reasons related to security and/or safety measures or operational irregularities, even after boarding and seat assignment.
Air France cannot be held responsible in this case. Customers not benefiting from a Seat Option reserved under the present Conditions will be reimbursed the Price of the Seat Option according to the terms listed in Article 4 below.

2.6 A Seat Option reserved by a Customer is non-transferrable.

2.7 A Seat Option reserved by a Customer may be transferred to another flight. To do so, the Customer must contact the point of sale, no later than 48 hours prior to departure.

2.8 A Seat Option reserved by a Customer may be exchanged for the purchase of a more expensive Seat Option. This may be done during the online check-in process, at a Self-Service Kiosk at the airport or at an Air France point of sale. In this case, the Customer must pay the price difference between the 2 Seat Options.

Exchanging a Seat Option for a less expensive Seat Option is not permitted.

3. Conditions of Use for Seat Options

3.1 By reserving a Seat Option, the Customer agrees to meet the following cumulative conditions:
(i) The Customer must possess the capacity to enter into contractual relations
(ii) If the Customer chooses a Seat Option located near an emergency exit, he or she must be able to assist in the event of an evacuation and must therefore fulfil the attribution criteria defined by air regulations: for safety and security reasons, occupancy of these Seats is limited to passengers able to understand safety instructions and meet the physical requirements.

This provision, undertaken in an effort to facilitate rapid access to emergency exits, notably excludes assignment of these seats to the following persons:
  • Passengers with reduced mobility (traveling with or without a service animal)
  • Pregnant women
  • Passengers whose body mass (waist larger than 135 cm / 53 in) would restrict access to an emergency exit
  • Children (ages 2 to 11) and babies, traveling with or without an adult
  • Passengers traveling with a pet in the cabin
  • Passengers unable to fully understand or communicate in either French or English
Seat Options may be located near offices or restrooms.

3.2 When reserving a Seat Option, the Customer agrees to provide Air France with exact information and refrains from reserving if he or she does not meet the present Conditions.

3.3 A Customer reserving a Seat Option can only do so in his or her own name or for a person who has duly assigned the Customer the authority to reserve a Seat Option in his or her name and account, hereafter named "Mandate Passenger". In this situation, the Mandate Passenger is deemed to be familiar with and have accepted the present Conditions, and the Customer guarantees the respect of the Mandate Passenger for all the present Conditions.

4. Refund Conditions

4.1 A Customer having reserved a Seat Option may only obtain a refund for the Price of the Seat Option in the following situations:
  • The flight for which he or she reserved the Seat Option is canceled and the Seat Option could not be provided on the replacement flight
  • The Seat Option was not assigned to the Customer by Air France
4.2 A Customer may request a refund for the Price of a Seat Option by filling out an online claim form, accessible via the "Contact us" section on our website.

4.3 A Customer having reserved a Seat Option will not be able to obtain a refund for the Price of the Seat Option notably in the event that the Customer has not respected or fulfilled the present Conditions or if the Customer is upgraded to the Premium Economy, Business or La Première cabin after purchasing a ticket for the Economy cabin, or if the Customer is upgraded to the Business cabin after purchasing a ticket for the Premium Economy cabin.

5. Miscellaneous

Customers holding a Flying Blue card can receive the following services by entering their card number when purchasing their ticket.
  • Customers holding an AIR FRANCE and KLM Flying Blue Platinum or Club 2000* card can reserve one Seat Option at no extra charge.
  • Customers holding an AIR FRANCE and KLM Flying Blue Gold card can reserve one Seat Option and receive a 50% discount on the rate listed in the present Conditions.
  • Customers holding an AIR FRANCE and KLM Flying Blue Silver card can reserve one Seat Option and receive a 25% discount on the rate listed in the present Conditions.
If the Customer fails to indicate that he or she holds a Flying Blue or Club 2000 card at the time of purchase, he or she may reserve a Seat Option at the Price defined in the present Conditions.

* Or Skipper

Reservation Conditions for Economy Comfort seats on KLM flights

1. Economy Comfort seats

1.1 Economy Comfort seats are available in the Economy Comfort zone and in Economy class on intercontinental KLM and Delta Air Lines flights and European KLM flights operated by a Boeing 737. Economy Comfort seats are subject to availability and involve an additional fee.

1.2 Flying Blue Platinum members and SkyMiles Platinum and Diamond members may book an Economy Comfort seat at no charge. Flying Blue Gold and Silver members, SkyMiles Gold and Silver members and SkyTeam Elite and Elite Plus members (on Delta Air Lines flights only) can book an Economy Comfort seat at a discount rate. To use these advantages, customers must log in as Flying Blue, SkyMiles or SkyTeam members when booking. In all other cases, Flying Blue, SkyMiles and SkyTeam members may book an Economy Comfort seat at the regular fare.

1.3 We shall make every reasonable effort to fill your request for an Economy Comfort seat. However, we reserve the right to assign or reassign an Economy Comfort seat at any time, even after boarding of the aircraft, for operational, safety or security reasons. The final decision will be made by the ground staff and the operating crew on the day of the flight.

2. Requirements and eligibility

2.1 To purchase an Economy Comfort seat, you certify that you possess the legal authority to enter into this agreement, and subsequently to be bound by the terms and conditions of this agreement.

2.2 In addition, you certify that all information supplied by you in a request for a particular seat is accurate and that your reservation is not speculative, false or fraudulent. You also certify that your reservation is for yourself, or for another person on whose behalf you are entitled to act. This person must also comply with the requirements set out in paragraph 2.1.

3. Refund

3.1 In the event that you are not assigned an Economy Comfort seat after purchase, you are entitled to a refund representing the amount paid for the specific portion of your trip in which an Economy Comfort seat was not provided only if:
(i) you were rebooked on another flight:
  • at your request and you purchased an Economy Comfort seat on your new flight,
  • by KLM, for operational reasons or because your flight was canceled,
  • because you missed your connecting flight after an inbound flight on KLM, Delta Air Lines or any other SkyTeam airline and you were not provided with an Economy Comfort seat on the alternate flight;
(ii) we changed the aircraft type and there were no Economy Comfort seats available on the alternative aircraft;

(iii) we used our right to assign or reassign your Economy Comfort seat either before or after boarding for operational, safety or security reasons.

3.2 You can request your refund by submitting a refund request form available here.

3.3 No refund will be made if you do not meet the criteria listed above.

4. Miscellaneous

This service is used to offer you an Economy Comfort seat in the Economy class when and if available. While Economy Comfort seats provide extra leg room and more seat recline, the services offered in the Economy Comfort zone are identical to those provided in the standard Economy class. For example, this zone receives the standard Economy class meal service.