Legal Notices General Conditions of Carriage

Last updated / June 2017

Article 1 - Definitions

Within these conditions and except as otherwise provided for herein, the following terms are used with the meaning given below:

"Actual Carrier" or " Real Carrier"
means the carrier actually making the flight.

"Administration Fees"
means fees charged, where applicable, to the Passenger by the Carrier and/or its Authorised Agent, in particular in consideration for the modification ("Modification Fees"), reissue ("Reissue Fees") or refund ("Refund Fees") of a Ticket.

The Passenger shall be informed by the Carrier of the amount of applicable Administration Fees prior to finalisation of their Booking.

The amount of said Fees is available from the Carrier or its Authorised Agent.

"Agreed Stopping Place" (or "Stopover")
means a stop scheduled by the Passenger during their journey, at a stopover located between the departure point and the arrival point, as shown on the Ticket or in the Schedules.

"Air Carriage" (or "Air Travel")
means the carriage of a Passenger and their Baggage by an aircraft, as defined by the applicable Convention.

"Air France"
means the company "Air France", a French public limited company with capital of 126,748,775 euros, with its registered office at 45 rue de Paris, 95 747 Roissy CDG cedex, entered in the Bobigny Trade & Companies Register with the number 420 495 178.

"Air France Website"
means the website ""

"Airline Designator Code"
means the code issued by the IATA, which identifies each carrier that is a member of this association using two or more alphabetical, numerical or alphanumeric characters and that is shown on the Ticket in combination with the flight number.

"Air Travel" (see "Air Carriage")

"Authorised Agent"
means an individual or legal entity that is authorised by the Carrier to represent the Carrier in the sale of air carriage tickets for its services or for the services of another Carrier if said agent is so authorised.

means the effects and other personal items that accompany Passengers during their journey. Except as otherwise provided for, this term includes both Checked Baggage and Unchecked Baggage.

"Baggage Check"
means the portion of the Baggage Identification Form issued to the Passenger by the Carrier, relating to the carriage of Checked Baggage.

"Baggage Identification Form"
means a tag issued by the Carrier for the sole purpose of identifying Checked Baggage and that includes a portion that is affixed to the Baggage ("Baggage Tag") and another portion that is issued to the Passenger for the identification of said Baggage ("Baggage Check").

"Baggage Tag"
means the part of the Baggage Identification Form attached to Checked Baggage.

"Beneficiary" (see "Person Entitled to Compensation")

"Cabin Baggage" (see "Unchecked Baggage")

means AIR FRANCE or any other carrier for which the Designator Code appears on the Ticket or on a Conjunction Ticket.

means the operation whereby the Carrier having concluded a Contract of Carriage with the Passenger ("Contractual Carrier") delegates to another Carrier ("Actual Carrier") responsibility for performing all or part of the Air Carriage. Also means the operation whereby any other party that has contracted with the Passenger (for example a tour operator) entrusts the Carrier with performing all or part of the Air Carriage.

"Checked Baggage"
means Baggage of which the Carrier has agreed to take custody and for which a Baggage Identification Form has been issued.

"Check-in Closing" (see "Check-in Deadline")

"Check-in Deadline" or "CID" or "Check-in Closing"
means the time limit before which Passengers must have carried out their formalities, in particular check-in, including, where applicable, checking in their Baggage, and be in possession of their boarding card or pass.

"Code Share" (see "Code Share Flight")

"Code Share Flight" or "Code Share"
means a flight operated by an Air Carrier that can be either the Carrier with which the Passenger has concluded a Contract of Carriage ("Contracting Carrier" or "Contractual Carrier"), or another Carrier (Carrier providing the flight or "Actual Carrier") with which the Contracting Carrier has associated its Designator Code.

"Community Air Carrier"
means an Air Carrier that holds a valid operating licence issued by a Member State of the European Union, in accordance with the provisions of Council Regulation (EEC) No 2407/92 of 23 July 1992.

"Conjunction Ticket"
means a Ticket the issue of which is rendered necessary because of the large number of coupons for a primary Ticket, which together constitute a single Contract of Carriage.

"Contingency Plan for lengthy tarmac delays"
means the contingency plan adopted by the Carrier in the event of a significant delay of the aircraft on the tarmac at an airport located within the United States, as described by the US Department of Transport (DOT).

"Contract of Carriage"
means the declarations and provisions appearing on the Ticket, identified as such and incorporating these General Conditions of Carriage as well as notices to Passengers.

"Contractual Carrier" or "Contracting Carrier"
means the carrier with which the Passenger has concluded a Contract of Carriage and for which the Designator Code appears on the Ticket.

means, as applicable:
(a) the Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed in Warsaw on 12 October 1929.
(b) the Hague Protocol of 28 September 1955, which amended the Warsaw Convention.
(c) the Guadalajara Supplementary Convention, of 18 September 1961.
(d) the Montreal Protocols 1, 2 and 4 (1975), which amended the Warsaw Convention.
(e) the Convention for the Unification of Certain Rules for International Carriage by Air, signed in Montreal on 28 May 1999.

means a paper Flight Coupon or an Electronic Coupon, each of which bears the name of the Passenger who is to take the flight identified on the Coupon.

includes the harm that arises in the event of death or bodily injury that a Passenger may suffer or that results from a delay, total or partial loss, or any other harm arising due to Air Carriage, as defined below, or that is in direct connection therewith.

means the calendar days that include the seven days of the week, it being understood that in the event of notice being issued, the dispatch day is not included and that, in order to determine the validity of a Ticket, the date of Ticket issue or the flight departure date are not counted.

"Electronic Coupon"

means an electronic Flight Coupon or any other document that has the same value, which is stored in a digital format in the Carrier’s computerised booking system.

"Electronic Ticket"
means the Ticket saved by the Carrier or at its request by a computerised booking system and that is evidenced by the Travel Memo (also called the "Itinerary and Receipt"), the electronic Flight Coupon or any other document that has the same value, issued by the Carrier or an Authorised Agent.

means the fare for a journey reserved by the Passenger, in a booking class, for given routes, flights and, where applicable, dates.

"Flight Coupon"
means the portion of the Ticket identified as being "valid for carriage" or, for Electronic Tickets, the Electronic Coupon that shows the exact points between which the Passenger must be carried.

"Flight by Rail/Sea/Road"
means "combined carriage" whereby Air Carriage and the other forms of carriage are sold together and may be performed under different liability systems.

"Force Majeure"
means circumstances that are external to the party citing them and who can provide evidence of them, that are abnormal and unpredictable, the consequences of which could not have been avoided despite all the care and attention exercised.

"Free Baggage Allowance"
means the maximum quantity of Baggage (by number and/or weight and/or dimensions) determined by the Carrier with which each Passenger may travel.

"General Conditions of Carriage"
means these general conditions of carriage.

"Gross Fare" or "Fare Including Tax"
means the Net Fare plus Taxes.

"IATA" or "International Air Transport Association"
means the International Air Transport Association, created in April 1945 in Montreal, the purpose of which is to encourage the development of safe, regular and economical air carriage and to promote air services and study the problems related thereto.

"Internal Flight" or "Domestic Flight"
means any flight for which the departure and arrival town are within the same State, within territorial continuity.

"International Agreements (IIA and MIA) of the International Air Transport Association (IATA)"
means the inter-carrier agreements on the liability of air carriers, signed on 31 October 1995 in Kuala Lumpur (IIA) and on 3 April 1996 in Montreal (MIA), which are applicable by carriers that have been members of the International Air Transport Association (see IATA) since 1 April 1997, and which are included in the legal scope of the international sources of law on carrier liability referred to under points (a) to (d) of the term "Convention" defined below.

"International Flight"
means, as defined by the Convention, any flight for which the departure point and arrival point and, possibly, the stopover point, are located on the territory of at least two States that are parties to the Convention, notwithstanding stopovers or aircraft changes, or within a single State if a stopover is scheduled in another State, regardless of whether said other State is or is not party to the Convention.

"Issue Fees" (or "Ticketing Fees")
means fees charged, where applicable, to the Passenger by the Carrier or its Authorised Agent, in consideration for issuing a Ticket.
The amount of said fees is determined by the issuer of the Ticket (the Carrier or the Authorised Agent, as appropriate).

"Itinerary and Receipt" (see "Travel Memo")

"Modification Fees" (see "Administration Fees")

"Net Fare" or "Fare excl. tax"
means the Fare charged to the Passenger, excluding Taxes and Issue Fees.

means any person who is in possession of a Ticket, except members of the crew, who is carried or to be carried by plane.

"Passenger Coupon" or "Passenger Receipt"
means the portion of the Ticket, issued by the Carrier or in its name, which is identified as such and must be retained by the Passenger.

"Passenger Receipt" (see "Passenger Coupon")

"Passenger with Reduced Mobility"
means any person whose mobility is reduced when using transport because of any physical disability (sensory or locomotory, permanent or temporary), intellectual impairment, age or any other cause of disability, and whose situation needs special attention and adaptation to the person’s needs of the services made available to all Passengers.

"Person Entitled to Compensation"
means the Passenger or any person who can claim compensation on behalf of said Passenger, in accordance with the applicable law.

means a pet, in the cabin or hold, travelling with a Passenger who is either the owner or an individual assuming responsibility on behalf of the owner during the journey.

"Refund Fees" (see "Administration Fees")

"Reissue Fees" (see "Administration Fees")

means any request for carriage made by a Passenger recorded by the Air Carrier or its Authorised Agent.

"Schedules" or "Schedule Indicators"
means the list of departure and arrival times for the aircraft, as shown in the schedule guides published by the Carrier, or under its authority, or as brought to the attention of the public by electronic means.

"Schedule Indicators" (see "Schedules")

"Special Declaration of Interest"
means the declaration made by the Passenger when handing over the Baggage to be checked, which specifies a value that is higher than that fixed as a liability limit by the Convention, in consideration for the payment of a surcharge.

"Special Drawing Right (SDR"
means a unit of account of the International Monetary Fund (IMF) the value of which is periodically defined by the IMF, on the basis of the listed prices of several reference currencies.

means the points, with the exception of the points of departure and arrival, shown on the Ticket or mentioned in the Schedules as stopovers planned on the Passenger’s itinerary.

"Tag" (see "Baggage Tag")

means the fees, taxes and charges imposed by governments, an airport operator or any other authority as defined in Article 4 below.

means a valid document that establishes the right to Carriage, in the form of an "individual or group travel voucher", or by equivalent means in a paperless form, which is issued or authorised by the Air Carrier or its Authorised Agent, which may be completed by a Baggage Identification Form for Checked Baggage. The Ticket evidences the Contract of Carriage and, therefore, incorporates these General Conditions of Carriage. It includes notices to passengers, as stipulated in the Convention.

"Travel Memo" or "Itinerary and Receipt"
means one or more documents that the Carrier issues to the Passenger, that confirm(s) the issue of an Electronic Ticket and that bear(s) their name, information on the flight and notices to Passengers.

"Unchecked Baggage" or "Cabin Baggage"
means all Baggage other than Checked Baggage. This Baggage remains in the custody of the Passenger.

Article 2 - Scope of application

2.1. General Provisions

(a) The conditions of the Contract of Carriage are the conditions to which the Passenger's Ticket refers.
Subject to the provisions of Article 2.2 below, these General Conditions of Carriage apply to all flights, or portions of flights, for which an Air France flight number (Designator Code "AF") appears on the Ticket or on the corresponding Coupon.

(b) These General Conditions of Carriage also apply to free or reduced-fare carriage, except as otherwise provided for in the Contract of Carriage or in any other contractual document that links Air France to the Passenger.

(c) All carriage is subject to the General Conditions of Carriage and the Carrier's fare regulations in force at the time of the Passenger's Booking.

(d) These General Conditions of Carriage have been drawn up pursuant to the Montreal Convention of 28 May 1999 and the European law in force.

(e) These General Conditions of Carriage are available from Air France or its Authorised Agents and are accessible on the Air France Website.

2.2. Charters and Code Shares

(a)Certain flights provided by the Carrier are liable to form the subject of a Charter or Code Share agreement.

(b) If carriage is performed pursuant to a Charter or Code Share Agreement, these General Conditions of Carriage shall apply especially in cases where they are more favourable than the conditions of the Actual Carrier.

(c) The Passenger is informed of the identity of the Actual Carrier or Carriers, at the time when the Contract of Carriage is concluded.

Following conclusion of the Contract of Carriage, a carrier other than the one specified on the Ticket may operate the Air Carriage in question. The Carrier shall inform the Passenger of the identity of the carrier, once it is known. In all cases, the Passenger shall be informed, at the latest during check-in or, in the case of a connection without prior check-in, prior to boarding, in accordance with the applicable regulations.

2.3. The Contingency Plan for lengthy tarmac delays applicable within the United States is that of the Carrier actually operating the flight (Actual Carrier).

2.4. Predominance of the Law

These General Conditions of Carriage are applicable to the extent that they are not contrary to the law in force or the rules governing public order, in which case, said law or rules shall prevail. Any invalidation of one or more provisions of these General Conditions of Carriage shall not have any effect on the validity of other provisions, except where the Contract of Carriage could not continue to apply without the provision that has been declared invalid and ineffective, and that is decisive and essential for the existence of the aforementioned Contract.

Article 3 - Tickets

3.1. General Provisions

(a) The Ticket evidences, until proven to the contrary, the existence of the conclusion and content of a Contract of Carriage between the Carrier and the Passenger whose name is shown on the Ticket.

(b) The Carriage service is only provided to the Passenger(s) named on the Ticket. The Carrier reserves the right to check the identity documents of these Passengers. Passengers must therefore be able to provide the Carrier with proof of their identity, as well as the identity of those for whom they are responsible, at any time during their journey.

(c) A Ticket may not be transferred, subject to the applicable regulations in force, in particular relating to package holidays. If a person other than the person who is to travel presents a Ticket for carriage or refund purposes, the Carrier shall not assume any liability if, while acting in good faith, it carries or refunds the person who presents the Ticket.

(d) Certain Tickets, which are sold at specific fares, are partially or totally non-modifiable and/or refundable. It is the Passenger’s responsibility, when making their Booking, to consult the conditions applicable to the use of their Ticket and, where necessary, to take out the appropriate insurance to cover the circumstances under which they might have to cancel their journey.

(e) As the Ticket is subject to mandatory formal conditions, the Ticket shall at all times remain the property of the issuing Carrier.

(f) With the exception of Electronic Tickets, Passengers may only be carried if they are able to present a valid Ticket that contains the corresponding Coupon for the flight in question and all other unused Coupons, as well as the Passenger Coupon. Moreover, a Ticket that is damaged or has been modified by a person other than the Carrier or one of its Authorised Agents shall not be valid for carriage. For Electronic Tickets, Passengers must provide proof of identity and shall only be carried on a flight if a valid Electronic Ticket has been issued in their name.

(g) In the event of the loss of or damage to all or part of the Ticket or non-presentation of a Ticket containing the Passenger Coupon and all the unused Flight Coupons, the Carrier shall replace all or part of said Ticket on the request of the Passenger. This replacement will be in the form of a newly-issued Ticket, provided that when the request is made, the Carrier has proof that a valid Ticket was issued for the flight(s) in question. The Carrier that reissues the Ticket shall charge the Passenger Administration Fees for reissuing their Ticket, unless the loss or damage has been caused by the Carrier or its Authorised Agent.

If the proof mentioned above is not provided by the Passenger, the Carrier reissuing the Ticket may require the Passenger to pay the Gross Fare for the replacement Ticket. This payment will be refunded when the Carrier has proof that the lost or damaged Ticket was not used during its validity period or, if, during said same period, the Passenger finds the original Ticket and submits it to the Carrier.

(h) It is the Passenger’s responsibility to take all measures to ensure that the Ticket is not lost or stolen.

(i) If a Passenger benefits from a fare reduction or a Fare that is subject to specific conditions, the Passenger must be able, at all times during their journey, to provide the Carrier's officials or agents with appropriate supporting documents justifying the granting of this specific Fare, and to prove the validity thereof. Failing this, a fare readjustment, equating to the difference between the Gross Fare initially paid and the Gross Fare that the Passenger should have paid, will be made or the Passenger may not be allowed to board the aircraft.

3.2. Validity Period

(a) Unless otherwise provided for on the Ticket or in these General Conditions of Carriage, and except for Fares that affect the validity period of a Ticket, as stated to the Passenger when buying the Ticket or on the Ticket itself, a Ticket is valid for carriage:
  • for one year, as from the date of issue thereof, or
  • for one year, as from the date of use of the first Coupon, if such use occurs within one year of the date on which the Ticket is issued.

(b) If a Passenger in possession of a valid Ticket is unable to travel during the validity period of their Ticket because, when the Passenger requests a Booking on a flight, the Carrier is not in a position to confirm the Booking requested by the Passenger:
  • either the validity of said Ticket shall be extended,
  • or the Gross Fare for the Ticket will be refunded, under the conditions provided for in Article 14 below, even in the event that the Ticket is non refundable,
  • or the Passenger will accept a corresponding fare readjustment.

(c) If, after having started their journey, a Passenger is prevented, for health reasons, from continuing their journey during the validity period of the Ticket, the Carrier may extend the validity of the Ticket until the date on which the Passenger is once again in a position to travel or until the date of the first available flight, upon presentation of an appropriate medical certificate stating the health reasons that prevented the Passenger from continuing their journey and provided these health reasons were not known when the Booking was made. Said extension shall only start at the point at which the journey was interrupted and shall be valid for carriage in the class of the Fare initially paid. If the unused Flight Coupons contain one or more agreed stopping places, the validity of the Ticket may be extended by three months at the most, from the date shown on the medical certificate submitted. In the same way, Air France may, on request, extend the validity of Tickets for immediate family members accompanying the Passenger, subject to compliance with the conditions of proof specified above.

(d) In the event of the death of a Passenger during a journey, the Tickets of the persons who are accompanying the deceased Passenger may be changed, either by waiving any minimum stay requirements or by extending the validity period of said Tickets. In the event of the death of an immediate family member of a Passenger whose journey has started, the validity of their Tickets and of those of the members of their immediate family travelling with them may be changed in the same way. Any change mentioned above may only be made after receipt of a valid death certificate. The extension mentioned above shall only start at the point at which the journey was interrupted and shall be valid for carriage in the class of the Gross Fare paid. Any extension may not exceed forty-five (45) days from the date of death.

3.3. Force Majeure invoked by a Passenger

If a Passenger possesses a Ticket, as described in Article 3.1 (d) above, which they have not used or have partially used, and if it is impossible for them to travel for reasons of Force Majeure, as defined in Article 1, the Carrier shall issue the Passenger with a credit note corresponding to the Gross Fare for their non-refundable and/or non-modifiable Ticket, which is valid for one year, for a subsequent journey on the Carrier's flights and subject to the applicable Administration Fees, provided that the Passenger informs the Carrier as soon as possible and provides proof of such instance of Force Majeure.

3.4. Flight Coupon Order of Use

For Air France tickets purchased in Italy, see the General Conditions of Sale paragraph Ticket Use.

(a) The Gross Fare established on the basis of the details, flight dates and routes mentioned on the Ticket corresponds to a departure and an arrival point, via any Stopover scheduled when the Ticket was purchased, and forms an integral part of the Contract of Carriage. The Fare applied on the Ticket issue date is only valid for a Ticket used fully and in the sequential order of Flight Coupons, for the specified journey and on the specified dates. 

(b) Any non-compliant use by the Passenger (for example, if he or she does not use the first Coupon or if the Coupons are not used in the order in which they were issued) noticed on the day of travel will result in the payment of a extra fixed-rate fee at the airport: €125 on short-haul flights (metropolitan France and Corsica), €250 for an Economy medium-haul flight, €500 for a Business medium-haul flight, €500 for an Economy or Premium Economy long-haul flight, €1,500 for a Business long-haul flight and €3,000 for a La Première long-haul flight (or the equivalent in the local currency).
3.5. Changes that the Passenger wishes to make are subject to the fare conditions attached to their Ticket and to payment of the applicable Administration Fees.

3.6. Identification of the Carrier

The Carrier's identification may be shown as an abbreviation on the Ticket, using its Designator Code (as defined in Article 1).

The Carrier’s address is deemed to be that of its registered office or principal place of business.

Article 4 - Fares, taxes, fees and charges

4.1. Fares

Except as otherwise provided for, Fares for Tickets apply solely to carriage from the airport at the point of departure to the airport at the point of arrival. Fares do not include ground carriage between airports or between airports and town terminals. The Fare shall be calculated in accordance with the Fares in force on the Ticket Booking date, for a journey scheduled on the dates and for the itinerary shown on said Ticket. Any change in itinerary or journey date may have an impact on the applicable Fare.

The applicable Fares are those published by the Carrier or calculated thereby, in accordance with the fare regulations in force for the stated flight(s) from the departure point to the arrival point, for a given class of carriage, on the Ticket Booking date.

When making a Booking, the Passenger shall be informed of the Gross Fare for the Ticket and the Issue Fees as well as the overall Fare for the Ticket (comprising the Gross Fare and the Issue Fees).

4.2. Fees, taxes and charges

All fees, taxes or charges imposed by governments, by any other authorities or by the airport operator shall be paid by the Passenger. When making a Booking for their Ticket, Passengers will be informed of said fees, taxes or charges, which will be charged in addition to the Net Fare and will be shown separately on the Ticket. These fees, taxes and charges may be created or increased by a government, another authority or an airport operator after the Ticket Booking date. In this case, the Passenger must pay the corresponding amount. Conversely, if the fees, taxes and charges are reduced or abolished, the Passenger may be refunded for the reduced or abolished amounts.
Should the Passenger not travel on a flight for which they have a confirmed Booking, the Passenger will benefit from a refund of said taxes, airport charges and other fees, payment of which is connected to actual boarding of the Passenger in accordance with the applicable regulations.

4.3. Issue Fees Charged by the Carrier

The Passenger may be charged Issue Fees by the Carrier in consideration for issuing a Ticket.
Issue Fees differ depending on the type of journey, the Fare and the Ticket distribution channel.
These Fees are added to the Gross Fare.
The Issue Fees charged by the Carrier, where applicable, are non-refundable, except where a Ticket is cancelled due to an error on the part of the Carrier.

The Passenger shall be informed of the amount of Issue Fees that will be charged by the Carrier prior to finalisation of their Booking.

The amount of Issue Fees charged by Air France is available from the Carrier and on its Website.

4.4. Payment Currency

The Net Fares, Taxes, Issue Fees and Administration Fees are payable in the currency of the country where the Ticket was purchased, unless another currency is specified by the Carrier or its Authorised Agent, when the Ticket is purchased or beforehand (for example, due to local currency not being convertible). Moreover, the Carrier may, at its discretion, accept payments in another currency.

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