Contact us

Our customer service department is currently receiving a large number of telephone calls. We strongly recommend that you send us your requests through the online forms. Thank you for your patience and understanding.

Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.
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  • Planning my trip and booking a flight
  • Managing my booking and check-in
  • Baggage
  • Coronavirus (COVID-19)
  • Refunds, complaints and suggestions
  • Delayed or cancelled flight
  • Air France, Flying Blue or corporate travel account
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  • I need assistance with making an online booking
  • I want to book a flight or add an extra option
  • I want to book a flight using Miles
  • I need more information about special assistance while travelling
  • I need more information about travelling with children or infants
  • I need an invoice
  • I want to make a group booking
  • I need more information about travelling with a pet
  • I want more information about special partner offers (hotels, car rentals, etc.)
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  • I want to change my booking
  • I want to change or cancel my reward ticket
  • I want to cancel my booking
  • I need help checking in for my flight
  • I want more information about my upcoming flight
  • I need an invoice
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  • My baggage is missing or delayed
  • I want to know how much baggage I can bring
  • I want to bring additional or special baggage
  • My baggage has been damaged
  • An item is missing from my baggage
  • I lost or found an item on board or at the airport
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  • I want the latest travel information on the COVID-19 crisis
  • I want to check the entry and stay requirements in my destination country
  • I need to change or cancel my trip due to COVID-19
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  • I want to request or track a refund for my ticket, voucher or extra option
  • I want to request compensation for unforeseen costs due to delayed baggage
  • I want to request compensation for unforeseen costs due to a delayed or cancelled flight
  • I want to make, edit or track a complaint
  • I want to cancel my booking
  • I want to cancel my insurance
  • I want to give a suggestion or compliment
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  • My flight is cancelled, what are my options?
  • I want to check the status of a flight
  • I need help with rebooking my flight online
  • I want to request written proof of a delayed or cancelled flight
  • I want to request compensation for unforeseen costs due to a delayed or cancelled flight
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  • Specify your request
  • I forgot my password
  • I want to change the personal information in my Flying Blue account
  • I want to claim missing Miles
  • I want to request a Flying Blue card
  • I need more information about a corporate travel account