Contact us

Air France makes every effort to answer your questions and accomodate your requests.
Don't hesitate to consult our search engine or to consult our help sections below.
Our customer service department is currently receiving a large number of telephone calls.
We strongly recommend that you send us your requests through the online forms.
Thank you for your patience and understanding.

To learn more about entry requirements and any special travel documents to bring with you, please visit airfrance.traveldoc.aero.
We make every effort to ensure that everyone can use our website without difficulty.

To offer an optimal level of accessibility, we have enhanced several features of the airfrance.us website, including ticket purchasing. We have also adjusted the color contrast on our site.

The purpose of these actions is to ensure that our sites comply with the regulations outlined by the US Department of Transportation (14 CFR Part 382) and European regulations.

We recommend that you use the following browsers or assistance tools:

  • NVDA with Firefox,
  • Jaws with Internet Explorer,
  • ZoomText with your preferred browser.

Contact our Saphir assistance service

Air France offers a line of services adapted to the needs of passengers with disabilities or reduced mobility.
 
Our Saphir assistance service representatives are here to help organize your trip and answer all your questions. They are also available to listen to your suggestions, particularly those concerning the accessibility of our site.

You can contact Saphir by phone at 800-210-6508.

You can also contact our representatives by e-mail:
mail.servicedeskus@airfrance.fr

Contact our web support service

Having trouble finding the information you need on our website?
You can contact our representatives by phone at 1-800-237-2747, available every day from 8:00 AM to 11:00 PM (US Eastern time). 

Contact our other help services by phone

  • Sales service at 1-800-237-2747, available every day from 8:00 AM to 11:00 PM (US Eastern time)
  • Baggage service at 1-800-237-2747, available every day from 8:00 AM to 11:00 PM (US Eastern time)
  • Flying Blue service at 1-800-375-8723, From abroad: 1-519-772-3570
    French and English: available 24/7
    Spanish : Monday to Friday from 8:00 AM to 10:00 PM, Saturday and Sunday from 9:00 AM to 7:30 PM (US Eastern time)
  • Claims service at 1-800-237-2747, available every day from 8:00 AM to 11:00 PM (US Eastern time)
  • Our rental car partners: Hertz and Thrifty at 800-654-3001

Reach us on social media

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