Claims

We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.
We recommend you complete the forms below, which will enable us to process your request as soon as possible.
Please note that flight cancellations linked to the coronavirus (Covid-19) are considered to be due to extraordinary circumstances, therefore exempting airlines from paying compensation.

Due to a large number of requests related to the current health situation, our processing times are longer than usual. Thank you for your understanding.

Baggage claims

Reporting missing baggage

Didn’t receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible. For more information, please see the “Baggage problems” section of our website. If your arrival airport is in metropolitan France: you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.

If your arrival airport is outside of metropolitan France: please alert Air France Baggage Service of the baggage delay at the airport as soon as possible. We will issue a document (entitled "Property Irregularity Report - PIR") that you must fill out before leaving the airport. You will then receive a file number. Please keep it to track your request.

Missing items and damaged baggage

Was your baggage damaged or an item in your baggage lost upon your arrival?

Flying Blue claims

Are you a Flying Blue member and want to submit a claim linked to your card or Miles?

Other claims

Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form

or
by telephone at +1 800 2372 747
Hours available: 8am to 11pm EST (Eastern Time) 7days a week

or
You can contact the following Customer Relations department:
Air France / KLM
P.O. Box 981975
El Paso, TX 79998-1975


Don´t forget to include original supporting documents with your letter which will allow us to process your request: these include ticket receipt, boarding pass, original, itemized receipts, etc...
In order to expedite processing, please clearly indicate your name, mailing address, and contact information, as well as flight number and class of travel on the top of the cover page. If you are a Flying Blue member or a frequent flyer of one our SkyTeam partners, please include your member number and tier level.

You can contact the U.S. Department of Transportation Aviation Consumer Protection Division as follows:

By Mail:
Aviation Consumer Protection Division, C-75
U.S. Department of Transportation
1200 New Jersey Ave, S.E.
Washington, D.C. 20590 

On their website:

If your permanent residence is outside of the USA, Please submit your claim in writing to the Air France Ticket office in your country of permanent residence.
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