FLYING BLUE REWARD TICKET AND PROMO REWARD TICKET CONDITIONS


1. Reward ticket modifications and cancellations 

You can change or cancel a reward ticket after it has been issued by contacting Flying Blue customer service. Any change or cancellation must be made before your flight's departure. A €50 fee will be applied per ticket and per transaction. Issuance fees are not refundable.

For reward tickets on flights operated by Air France and KLM, you can:
  • Change the travel date within your ticket's validity period. Please note: the departure and arrival city, operating airline and booking class cannot be changed.
  • Cancel your ticket and request a refund. You will then be able to book a new reward ticket with a different travel date, departure and arrival city, operating airline and booking class.

For reward tickets on flights operated by all other airlines, you can:
  • Cancel your ticket and request a refund. You will then be able to book a new reward ticket with a different travel date, departure and arrival city, operating airline and booking class. 

2. Promo reward ticket modifications and cancellations

You cannot modify, cancel or refund a Promo reward ticket. Airport taxes are refundable. The carrier surcharge is not refundable.
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